Counted amongst the most comprehensive broadband services, BT Broadband is Britain’s best-known broadband provider. It boasts a good choice of internet packages, a massive array of extras, wide availability across the country, and several customer incentives.
It is the UK’s largest and high-rated broadband service provider that offers everything from primary fibre and ADSL Internet to ultrafast TV and broadband bundles. BT Broadband is widely applauded to offer lightning-speed connection with full fibre even at the busiest times. It is an ideal choice when you need reliable Wi-Fi in every room.
Are you planning to replace your existing network provider with BT Broadband but are unsure about the same? Continue scrolling the page to know the detailed BT Broadband review before making the final move.
Pros and Cons
Who on this plant doesn’t like the seamless internet connection but are you ready to pay the price? While BT Broadband is known to offer the most comprehensive network services, it comes at a hefty price that not many households can afford.
Similarly, there are oodles of other pros and cons that you should be mindful of before switching to the UK’s largest broadband provider. Let’s take a look.
Pros
- Reliable network
- High-speed across the board
- Offers good value with TV bundles
- Fair Policy
- Ultra-fast fibre is available
- Premium customer service
- Flexible plans
Cons
- Costly
- Upload speed is a bit slower than download speed
BT Broadband Plans and Cost
BT Broadband offers ten different plans, and users can pick the one that meets their requirements and fits their budget. These are Broadband, Fibre Essential, Fibre 1, Fibre 2, Full Fibre 100, Broadband + BT Sport App, Full Fibre 500, Sport + Fibre 1, Entertainment + Fibre 1, and Full Fibre 900.
Learn more about these plans and make a choice accordingly.
| Plan | Price | Average Speed | Setup Cost | Learn More |
| Broadband | £27.99 | 10Mb | £29.99 | View Plans » |
| Fibre Essential | £28.99 | 36Mb | £29.99 | View Plans » |
| Fibre 1 | £29.99 | 50Mb | £29.99 | View Plans » |
| Fibre 2 | £33.99 | 67Mb | £29.99 | View Plans » |
| Full Fibre 100 | £35.99 | 150Mb | £29.99 | View Plans » |
| Broadband + BT Sport App | £45.99 | 10Mb | £29.99 | View Plans » |
| Full Fibre 500 | £45.99 | 500Mb | £29.99 | View Plans » |
| Sport + Fibre 1 | £46.99 | 50Mb | £29.99 | View Plans » |
| Entertainment + Fibre 1 | £47.99 | 50Mb | £29.99 | View Plans » |
| Full Fibre 900 | £55.99 | 900Mb | £29.99 | View Plans » |
All plans offer unlimited monthly downloads, so users can download and enjoy whatever content they feel like. If you opt for the Full Fibre 900, a dedicated fibre connection will be offered to your door and get the promised speed.
The best thing is that no phone line is required to eliminate the fuss of wires. Remember that BT Broadband has a 24-month lock-in contract for all plans; hence, choose wisely.
If you want to leave your contract partway through, you will likely be charged a hefty early exit fee. Hence, make sure you are comfortable with the agreement and arrangement from the beginning. This service provider ensures that you will enjoy the promised speed. BT offers standalone broadband and different packages that combine landline and TV series. Furthermore, all of their deals come with BT virus protection, BT parental controls, and unlimited usage. So, pick any of the offers and enjoy a seamless internet connection.
BT Broadband Speed
When it comes to speed, BT Broadband is second to none. It has the best broadband availability in the country, making it one of the worth choosing broadband providers. As per BT Internet Reviews, it offers standard ADSL speed (average speed of 10Mbps) to those who cannot access fibre.
However, it no longer advertises standard deals on the website. It mainly focuses on fibre-optic connections that provide an average speed of up to 80Mbps, based on your package. fibre Optic is their most widespread broadband facility that uses fibre cables to transmit signals.
It’s pretty surprising that only a handful of homes can access ultrafast BT Broadband via fibre-optic technology called G.Fast. BT Full fibre is specialized in offering average speeds of 145Mbps, 300Mbps, 500Mbps, and 900Mbps, depending on your selected package.
If you are still thinking – Is BT Broadband good, We’ll let you know that they give you a noticeably faster connection even at peak times. The full fibre speeds up to 25x faster than their standard fibre technology, making it the UK’s most trusted broadband provider.
What’s more, Full fibre can connect up to 100 devices, ranging from smart speakers to video doorbells and everything in between. Furthermore, BT’s ultrafast packages also feature a speed guarantee, whereby the users can claim £20 if the speed falls below a set rate.
According to the website myspeedcheck.net, the latest speeds test show that the average BT Broadband speed is as follows：
- Download Speed: 78.08 Mb/s
- Upload Speed: 20.48 Mb/s
- Ping Latency: 42.69 ms
You can also find which UK cities own the fastest BT broadband speed.
For BT Broadband users, you can go to BT Broadband Speed Test page to test your speed. You will need to login with your account to get the speed test result.
Routers and installation
BT Broadband will give you a free router if you sign up to any of its broadband deals. With BT Broadband, you will get a BT Smart Hub 2 Router. This most innovative hub is future-oriented that delivers fast speeds throughout your home, and it blends technology with contemporary aesthetics, making it the most advanced router available.
The Smart Hub 2 features seven antennas uniquely positioned to maximize power. It is equipped with the latest WiFi technology, smart scan, channel selection, and modern app-based services to effortlessly set up and manage your home network.
Smart Hub can offer you a superfast, trusted WiFi connection in more places around your home. It combines good looks and robust technology to deliver a one-of-a-kind performance. The intelligent design and best WiFi technology ensure that more devices can get a superfast connection simultaneously.
This router comes as standard with BT Broad Superfast fibre broadband, and it is also included when you buy or upgrade to BT Plus with Complete WiFi. If you are tech-savvy and looking to meet the specialized needs of your smart home, this router might be the best bet.
In addition to Smart Hub 2, BT offers four other router options. These are Smart Hub, BT Home Hub 3, BT Home Hub 4, and BT Home Hub 5. Check some of their specifications here to make an informed choice.
| Router | Complete Wi-Fi | Number of antennas | 2.5Ghz Wi-Fi Bands | 5Ghz WiFi Bands | Built-in 4G filters | USB Ports |
| BT Smart Hub | No | 7 | 3X3 11b/g/n/ac | 4X4 11a/n/ac | Yes | Yes |
| BT Smart Hub 2 | Yes | 7 | 3X3 11b/g/n/ac | 4X4 11a/n/ac | Yes | Yes |
| BT Home Hub 3 | No | 2 | 2X2 11b/g/n | None | No | Yes |
| BT Home Hub 4 | No | 4 | 2X2 11b/g/n | 2X2 11a/n | No | Yes |
| BT Home Hub 5 | No | 5 | 2X2 11b/g/n | 3X3 11a/n/ac | No | Yes |
You can ask an engineer to install your BT broadband, you will need to have an engineer appointment booked. Or you can do it yourself. No need to worry about it though, cause it’s a very simple process. You can go to its BT Broadband Installation help page to find a video guide.
On average, installation of BT standard or fibre broadband takes about two weeks. BT generally charges a one-off set up fee for all broadband packages. If you’re not happy with the cost, you may consider other broadband providers with no upfront costs.
BT vs Sky Broadband
Is BT Broadband good, or should you consider its strong competitor, which is none other than Sky Broadband? Both BT and Sky Broadband hold a strong position in the market and give cut-throat competition to each other.
So, before making a choice, one should learn about the significant difference between them and choose the option that fits all your requirements well.
1. Cost
There’s not much difference between BT and Sky when it comes to price. Neither is exceptionally cheap, especially if compared to value providers. However, you will get a lot for your buck by choosing either BT or Sky.
The major difference lies in their package months. While Sky Package comes with an 18-month commitment, BT has a lock-in contract for 24 months. So, if you don’t want long-term commitments, then Sky might be the best bet.
2. Average Broadband Speed
While reading Sky or BT Broadband Review, the next thing you should consider is their average speed. BT’s Unlimited Broadband and Sky’s Broadband Essential are entry-level ADSL packages and offer almost identical speeds of 10 and 11Mbps, respectively.
But the actual competition starts with fibre broadband options. When it comes to speed, BT has a lot to offer. It offers fibre broadband, where speed can reach up to 80Mbps, and Full fibre, where you can enjoy 900Mbps. So, if speed is something you are looking for, BT Broadband might be the best choice.
3. Connection Type
It is yet another major factor to compare BT and Sky Connection Type. While both providers offer unlimited broadband, you can stream and download anything; the difference lies in their connection type.
You have to pay for the line rental to get the Sky Broadband because their packages rely on the primary telephone wire infrastructure. However, that’s not the case with BT, which offers broadband without a landline. BT’s Smart Hub boasts seven antennas and dual WiFi bands to ensure a robust connection throughout the home.
So, in a nutshell, BT Broadband wins the battle by surpassing Sky in terms of package, connection type, and speed.
Customer service
While BT broadband offers excellent internet connection and smart, future-oriented routers, it somewhere lacks customer service, which is its most significant disadvantage. However, BT is recently trying to improve its customer support to facilitate users. According to the Ofcom Customer Service Report, this broadband provider received the following scores in the most recent publication.
- Overall Satisfaction: 80%
- Customers with a reason to complain: 23%
- Call Waiting Time: 3:38
- Complaints per 100,000 subscribers: 50
- General complaints handling satisfaction: 55%
The customer support service is available between 8 am to 9 pm on weekdays and 8 am to 8 pm on weekends and bank holidays. Technical support is available round-the-clock to reset the connection if you find any difficulty accessing the same. BT Broadband also features a web forum where you can get advice from official BT representatives and other BT users.
You can contact BT customer support for various reasons, including Account and Billing, Technical Support, Lost or Stolen, Contact from abroad, orders and upgrades, moving home, security, and complaints.
Visit the Contact us page on BT Broadband’s official website, choose your reason to connect, and get your query resolved in the least possible time.
Frequently Asked Questions
Yes, absolutely. BT Broadband is one of the UK’s best-known broadband providers, with excellent network speed, coverage, and customer incentives. It is widely available in the country and is recommended by most users.
BT Broadband offers different packages with varying network speeds. The basic BT Broadband package starts at £25.99 per month and goes up to £55.99 per month. Each package includes unlimited monthly downloads.
BT Broadband offers different speeds, depending on the type of network. If you select the basic or standard network, you can enjoy 10Mbps. However, if you opt for the fibre Broadband, the speed will reach 80Mbps. You can enjoy the maximum speed of up to 900Mbps if you are lucky enough to get Full fibre Broadband.
Final Verdict
So, that’s all about BT Broadband Review. We hope our comprehensive guide will help you make the right choice. Undoubtedly, this broadband provider offers excellent speed and some tempting extras to entice the users. Moreover, it is one of a few major broadband service providers that can provide a connection without a phone line.
However, what mainly restricts you from choosing BT Broadband is its hefty charges. Every good thing comes at a price, and this broadband is no different. It is pretty expensive, especially once the initial contract term ends. While BT Broadband has very competitive introductory deals, the price instantly shoots up after 18 months.
Also, there’s no option to save money with a basic ADSL package either, making it a pricey option for budget-conscious users. Yet another drawback that cannot be neglected while writing BT Internet Reviews is its not-so-friendly upload speeds. Unfortunately, its “ultrafast” broadband deals don’t provide decent upload speeds.
So, the network is pretty acceptable for wealthy households who want a reliable internet connection throughout the home. It is also ideal for corporate clients and avid gamers who wish to lightning-fast internet speed even at peak times. If budget is not a constraint, then look no further and switch to BT Broadband right away to enjoy a seamless connection like never before.