Are you not satisfied with your current broadband provider and planning to make a switch? Well, the task isn’t as simple as it may sound. The market is packed with tons of options, turning a simple choice into a backbreaking task.
One such talked-about option is Talktalk broadband. The fourth-biggest provider in the UK, it has gained immense popularity during the ADSL era and is now making gradual progress as a fibre broadband ISP. About 70% of its users are now enjoying high-speed network and technology, making it a great choice for all.
You will be amazed to know that Talktalk broadband was listed among three major UK ISPs last year and it still continues its prominence on reliability. Still thinking, about whether opting for this broadband provider is a worthy decision or not? Keep scrolling the page and find the detailed Talktalk broadband review that will walk you through all essential aspects related to the network, including customer service, network, coverage, deals, offers, etc. So, without any further delay, let’s get into it!!
Pros and Cons
With speed improvement and reliability, this broadband service provider is now turning the tables. However, like all other broadband, it is also susceptible to certain ups and downsides. Customers should consider these pros and cons, before making a switch.
Here’re mentioned some of them for the sake of readers’ convenience.
Pros
- Plenty of full-fibre options
- Improved scores for speed
- Reliability
- The strong line of services
- Fast enough for most households
- Gift vouchers and rewards
Cons
- No inclusive calls
- Basic router
- A high number of Ofcom complaints
- Customer service needs lots of improvement ( You may consider Sky Broadband or BT Broadband)
Talktalk Broadband Plans and Cost
Talktalk broadband offers cost-effective full-fibre plans to ease the customers out there. The plans are carefully crafted by the broadband provider and thus, cater to the needs of customers from all walks of life. Whether you are looking for a basic and affordable plan or for more advanced options, Talktalk broadband has everything to serve you.
The broadband offers three simple plans and users can pick any of them, based on their needs and requirements. Keep scrolling the page and find more about different Talktalk fibre broadband services here.
| Plan | Price | Average Download Speed | Learn More |
| Fibre 65 Fast Streaming and Gaming | £24.45/month | 67 Mbps | View Plans » |
| Fibre 150 Ultrafast | £29.95/ month | 145 Mbps | View Plans » |
| Fibre 35 Browsing and Streaming Essentials | £23.30/month | 38 Mbps | View Plans » |
All these plans are available for 24 per month contract and includes WiFi Hub Black. Furthermore, they let you enjoy free Talktalk to Talktalk calls so you can stay connected with your loved ones over Wi-Fi.
While the first and third plan features easy self-setup, you need to call an expert for the second option. Remember that the monthly price of the broadband increases in the month of April each year by the rate of inflation.
The best thing about TalkTalk broadband is easy switching. All you have to do is to choose the deal that works best for you, and they will take care of the rest. In addition, you can also add a TV to your plan without any hassle. Since all plans allow you to connect a different number of devices, you should pick the one that suits your needs well.
For example, if you are a busy household with more than 5 devices to connect, then go for the Fibre 65 option but if you are just looking for broadband for casual streaming and browsing, then Fibre 35 might be the best bet. Also, keep in mind that Talktalk broadband charges £9.95 P&P charges from the new customers as a set-up fee, so don’t forget to add it to the total bill.
Furthermore, this broadband offers an internet speed boost an-on that increases the broadband speed up to 76Mbps.
Talktalk Broadband Speed
The broadband speed is undoubtedly a deciding factor. No matter how budget-friendly the plans are, they make sense only when they offer excellent speed and coverage.
This broadband primarily runs on OpenReach’s network, which means that around 93% of the UK population is within the reach of the fibre connection. However, like other broadbands like Vodafone, Talktalk also uses CityFibre and other smaller networks to expand its range to small towns and rural regions.
The average broadband speed for Fibre 35 is around 38Mb per second and it keeps on increasing with further high-paid plans. The maximum speed it offers is 900Mb per second for its FIBRE 900 – FULL FIBRE. These ultrafast broadband plans are backup up by their Wi-Fi Hub, which is mainly optimized for their network. It offers a powerful signal and network.
In addition to the fast download speeds, this broadband is known to offer decent upload speeds to ease the customers. However, it varies from one plan to another. Talktalk Standard Fast broadband offers an upload speed of 1Mb per second and Fibre 35 offers a speed of 9Mb per second.
While these average speeds are ideal for people looking for casual streaming and browsing, they might not be a great option for busy households. If you want to upload your content at lightning-fast speed, then opt for the Fibre 65 and Fibre 150 which offer average upload speeds of 18Mb per second and 25Mb per second respectively.
If you searching for deals with blazingly fast speed, then Fibre 500 and Fibre 900 might be great options. All and all, this broadband offers excellent speed so customers can stay online and enjoy seamless browsing and streaming without facing any delay.
Routers and installation
Talktalk Routers
Talktalk broadband review seems to be incomplete without discussing the routers and their installation process. It’s no denying that routers form the backbone of any broadband; hence it is essential to know about the same before jumping to the final decision.
The entry-level broadband service by Talktalk is the only package that comes with a Super Router. Although it is good in several aspects, the router does have certain limitations, making it inappropriate for busy households.
Therefore, to facilitate the customers, Talktalk’s Fibre 35 and other connections are backed by powerful WiFi hub black. This router is included as a part of their package. This router is highly powerful as compared to the Super Router and can easily support up to 50 devices at once.
However, if you are signing up for the Fibre 150, then you will receive an even more powerful Amazon eero 6 mesh router for fast connection. It comes with seven built-in antennae that offer far-reaching and powerful WiFi signals.
In addition to this, the customers who will opt for Fibre 500 deal will get Amazon eero Pro 6 WiFi router as a part of their package. You will be surprised to know that this router will cover up to 190 square meters so you can stay connected to your home WiFi even when you are roaming around.
All and all, Talktalk broadband offers excellent router options, and you can easily choose them according to your plan and needs.
Installation
The next important thing you should be mindful of while checking the Talktalk internet reviews is the router’s installation part. While the broadband service provider offers a number of router options, you must check out the installation time and complications before choosing any of them.
The installation process is quite time-consuming and takes around 14-15 days from the time you lock-in the deal. Therefore, it is highly suggested to wait for a while before setting up the router, since you have no service provision before then.
Also, the router installation depends on the type of router as well. If you opt for the Super Router, it comes with an easy self-setup feature and you don’t have to wait for too long. But things would be different if you go for WiFi Black Hub or other Amazon eero routers as they require an expert to complete the setup.
Make sure you have an appropriate landline connection to avoid any last-minute hassle. Book an appointment with an Engineer if you are lacking the landline connection when placing your order and get it done quickly.
Talktalk Broadband Customer Service
Yet another factor that holds great importance before deciding the broadband provider is none other than the customer service. Unfortunately, Talktalk broadband has plenty of loopholes when it comes to customer satisfaction and that requires immediate improvements.
This service provider has always been defamed for having the filthy customer service and they have taken much flak for the same in past years. A majority of customers have reported badly informed customer support executives. Customers have also complained that their problems are left unresolved for long periods.
However, things are not been changing for Talktalk broadband and certain visible improvements are now reported. They have modified their customer dashboard to help you connect with the experts if your connection turns down.
Additionally, it has now started an online forum that is free to join. This community allows customers to ask questions about anything, related to their network, speed, or plans. Their online forum or community is available 24/7, so you can easily connect with them in your hour of need.
You can also join live Q&A sessions, receive service status updates, and get your queries resolved quickly. Owing to the recent improvements, Talktalk broadband now boasts short call waiting times, with an average of around 47 seconds. If you want to speak to them in person, dial 18001 followed by 03451720088 and connect them in the least possible time.
Frequently Asked Questions
Yes, absolutely. Talktalk broadband is one of the prominent and fourth-largest ISPs in the UK. It offers amazing plans and high-speed connections to ease the customers. Moreover, this broadband service provider considers itself a value provider and offers good plans at competitive prices. Speed is good too and also in line with other providers available on the market.
Talktalk broadband is one of the leading service providers in the UK. It is fairly valued when it comes to plans, performance, and customer satisfaction. It has made lots of improvements in recent years. Around 68% of the users are satisfied with the reliability of its connection and consider it a value provider.
It offers a range of fibre broadband packages, with speeds ranging from decent to superfast. This broadband operates on the Openreach network, thus offering excellent network coverage as well.
Like other broadbands, Talktalk offers different download and upload speeds, based on the plan you are opting for. The lowest average download speed is 11Mbps and the highest is 500Mbps. Similarly, the lower average upload speed is 1Mbps, which further goes to the maximum of 25Mbps.
Getting TalkTalk broadband is fairly simple and hassle-free. All you have to do is, select the best deal that works for you and leave the rest to the broadband provider. They not just tell your existing provider about switching but take care of getting you connected always.
Final Verdict
That’s all about the Talktalk broadband review. We hope our detailed guide will help you understand the core fundamentals of this broadband so you can make an informed choice.
Well, the decision of choosing broadband entirely depends on your needs and budget. For instance, if you are looking for an affordable broadband option offering decent download and upload speeds, then you can simply go for Talktalk broadband without thinking twice. However, if customer service is your major priority, then you might consider other options such as Sky Broadband or BT Broadband as well. So, the choice basically depends on what you are looking for in your new broadband provider.
As far as our review is concerned, we’ve found Talktalk worth choosing for all. It is value for money and offers the best-value broadband deals in the country. Moreover, its coverage is also a factor you cannot ignore. Unlike other broadbands that depend on the sole network, it is partnered with several to offer maximum coverage.